Watch on As explained in the video, all you need to do to get your hands on an intelligent WiFi Booster is use the Connect app home scan feature. The mesh wifi pods now come with a speed guarantee . I've just been struggling to speak to a human and get it actually ordered! I am sorry about that 😥 That must be frustrating, but you've come to the right place to get some help! Speak to you soon!Re: WiFi Pods order. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers. . Please look out for the envelope on the top right of. Start the Scan (do this in every room) Scan complete. You can get your 1st one by signing up to WiFi max. Networking and WiFi. While connect to WiFi, Tap I’m ready. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. Networking and WiFi. Thanks for confirming your details via private message @k850ilw. It says as a volt customer I can have up to three. ) he went through and ordered the pod for me, so hopefully will come through and be free. You can now order an Intelligent WiFi Pod by calling 0800 064 3850. Switched On Families. Options. However, it’s worth pointing out that the. I have a volt M200 package. 0 Kudos. i don't have time to sit on a call to customer service for an hour. The engineer said I needed to order three wifi pods to enable coverage in the rest of the house. If you which to go through the diagnostic process for this, I will send you a private message so that we can do this. Virgin Phone Switchover. Start the Scan (do this. Then Start the scan again. WiFi pods are free, if deemed necessary for Volt and Gig1 customers. Stream from Virgin Media. Use the VM connect app or give customer services a call. Hi mom looking at how to order Wifi pods too, I spoke to someone in customer service today and she advised that the system wouldn’t let her order one for me! move run the diagnostics via the virgin connect app, in bedroom 2 my wifi is 14mbps and in the office 18mbps so I really don’t understand wh. Reply. Hi , Thank you for your post and welcome to our community forums. • Scan complete, Tap continue. Hi Im struggling to get these Wifi pods ordered, keep getting sent to different websites and then get to a deadend! can someone please help - 5174755. Previously with NTL, Virgin Net, Cabletel, Cable Online. If so, Tap Optimise. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Here you can change your network name (SSID) and password, choose which. The WiFi signal needs boosting upstairs. Eventually got through to a lady in India who was very pleasant to speak to, but clearly non-technical and had trouble thinking outside. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. We're here to help. QuickStart, set up and connections. Hello Virgin Team, I have the same problem and I'm going in circle trying to order a WiFi pod from the connect app. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. Account - Cable. Also, the exterior cable runs directly into the living and can only be put next to the exterior wall. Home Phone. See the following page for details, including how to order online via My Virgin Media or through the Connect appHi @VAF . Phone. I am going to send you a private message. Networking and WiFi. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for £8 a month with your first WiFi Pod provided automatically. This link will help. • Start the Scan (do this in every room) • Scan complete. Reply. QuickStart, set up and connections. Tap Add a room, Tap the room you're in. Signal does not reach my bedroom. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. If it is poor again after the rescan, it. How to perform the scan and order the wifi pods when using the Connect app. I have merged them now. . Download the Virgin Media Connect app now. Still having problems? You might need an intelligent WiFi Booster to give your signal, well, a boost. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. • While connect to WiFi, Tap I’m ready. Reply. Browse Virgin Media Virgin Media Community. I loose WiFi connection completely from half way down my hallway and need the signal to. In 2 rooms in the house we are getting below 20mbs and in one room, we’re getting no connection. The app guides you through optimal pod placement and. These are all described as "Great" with a green circle, and don't give me the option of ordering a WiFi pod. . See the following page for details, including how to order online via My Virgin Media or through the Connect app. 1 ACCEPTED SOLUTION. The home scan. Virgin Media. Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. Here you’ll find all the help you need for Virgin Media related problems and issues. Switched On Families. · While connect to WiFi, Tap I’m. While connect to WiFi, Tap I’m ready. Billing and payments. Can I ask if you have been able to run checks via the app following these steps: · Tap Start the scan. I know I have. The Virgin Media Connect app is the control unit for your WiFi. The pods can only be sent out one at a time too. I have arranged for your 2nd pod to be delivered and you can track this online. Remember, our WiFi Pods and the Connect app only work with the Hub 3, Hub 4 or Hub 5. The app should detect low signal and allow you to order them straight from there. However, it’s worth pointing out that the. QuickStart, set up and connections. TV on the go. In 'my virgin media' account it says to order from the VM connect app. However they can be chargeable depending what package you on. While connect to WiFi, Tap I’m ready. I found out there should be an isolation box. 😊. The pods are only free for volt customers and 1gig service. I cannot see the Message Us icon on Safari or Edge. Networking and WiFi. Networking and WiFi. Phone. Check out the do's and don'ts, in our Community FAQs. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Thank you @Wytham. Re: Order WiFi pods. QuickStart, set up and connections. on 17-06-2022 22:08. Forum Team. . Re: WiFi Pods order. You can get your 1st one by signing up to WiFi max. Hey @JOHNBOY58, thanks for reaching out to us and a warm welcome to the Virgin Media forums. The pods can only be sent out one at a time too. Hello, I wonder if someone can help me to order my first WiFi pod please. Re: Wifi Pods. And that’s not all – if you’re a. QuickStart, set up and connections. Every time I call (4times now) the agent has successfully ordered me a new Wi-Fi pod. Kindest regards, David_Bn. The VM Connect app advised to order the WiFi pods, but with no information on how to do this. Have you downloaded and used the Connect App yet? It'll test the connection in your home, detect black spots, and also help you order a. Hi @Pinkle89 thanks for getting back to us. Certainly a pod can help with this. I'm on 1 gig broadband with a hub 4. Forum; Apps. Please look out for the envelope on the top right of. You can either order through the app here or contact us to order more on 0345 454 1111/150 from a VM landline, be aware that you can only order 1 per week however. Hi. You need to use the Connect app. Forum; Apps. While connect to WiFi, Tap I’m ready. To install a. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second. can you please advise how I get a Wifi Pod . There's no option to order a pod from the app, it keeps sending me to a "new customer" page to choose my package. In 2 rooms in the house we are getting below 20mbs and in one room, we’re getting no connection. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. We recently had VM fibre installed and the engineer said we needed to wait 14 days before ordering any WiFi Pods. Watch the video below to find out how, and then read on for more. They may even be able to get you a better offer if you're not in a contract so becomes a 2 in 1, but that's the easiest route. Tuning in. We apologise for any frustration this experience may have caused. Our house has a lot of thick internal walls which means the signal doesn’t reach far at all - barely outside the room, let alone beyond that where we have a home office. And sorry that you require a pod. Optimisation complete, Tap Rescan room, Tap Start Scan. How to perform the scan and order the wifi pods when using the Connect app. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. And when I do get it to work there is no option available to order pods so I assume a 'poor' signal is not good enough to be called a blackspot. I know there are other posts about this on here but I'm not finding the links that some of them refer to so I'm not sure if things have changed. Then Start the scan again. Options. It is not coming up on the virgin connect site. Once this has been done, additional Pods can be ordered via the. Wait 2 mintues for Scan. When I try to get a pod it seems like I an going to be charged even though I am an existing o2 customer who should be able to. You need to use the Connect app to perform the Home Scan in the area where the signal is low(est) . The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Tap Start the scan. Please can you try the below steps for me on the app as it should help sort this; Tap Start the scan. Chatter and natter. Scan complete, Tap continue. The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. If you need any further assistance once you receive these, please pop back here and we'll be happy to help you. · Start the Scan (do this in every room)You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. You can only order one pod at a time and there must be an interval of 7 days before ordering another pod. Virgin Media’s new superfast market beating money-back WiFi guarantee! Powered by our Intelligent WiFi technology, connect app and WiFi Pods. Hello Virgin Team, I have the same problem and I'm going in circle trying to order a WiFi pod from the connect app. About our help and support page. This happens on 2 sides across my house so I guess I need 2 pods to keep it running smooth. Stream from Virgin Media. SpeedHi I need to order Wi-Fi pods as my signal is poor in the bedroom. Just joined. Check out the purple envelope in the top right hand corner for a private. • Tap Add a room, Tap the room you're in. The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your household needs every day. There are so many things that can influence a WiFi connection some of which include but are not limited to, walls being built with concrete instead of brick, it could even be that your next door neighbours router is interfering with yours. 5X hub with poor WiFi, pods repeatedly cancelled in Networking and WiFi 10 hours ago; Order Wi-Fi pods in Networking and WiFi yesterday; Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking and WiFi yesterday; Wifi pod issues in Networking and WiFi Saturday; WiFi. Networking and WiFi. · Tap Add a room, Tap the room you're in. To check if a Pod is needed, use the Connect App to do a wireless scan in the property. Wait 2 mintues for Scan. 👋🏼 I'm sorry to hear about the issues you are having when trying to order out the Wi-Fi pods. If that doesn't work you can also try calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. Called the customer services number and after going through multiple menus was sent a link that did not work. Virgin TV 360. Thanks - Steve Hi. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. Manage Your Account. Can anyone advise please? We’ve ran several scans using the app of our home. Stay safe online. Please let me know how you get on. My Virgin Media App. I have no coverage in at least one room in the house so need boosters, I've used the connect app to check speed in each room and for one room it either doesn't register at all and says it's not working or shows download sp. Thanks - SteveI'm sorry to hear you're facing some issues with the Wi-Fi signal and service in your home. Happy to pick this up for you - check out the envelope in the top right hand corner for a private message from me. No setup fee is available on all bundles, broadband & phone, and broadband only packages. To do this, you’ll need to wait until you receive your tracking email. . However they can be chargeable depending what package you on. The Virgin Media Connect App is the control unit for your WiFi. Simply sign into My Virgin Media and you will see your orders on your account dashboard. The WiFi Max guarantee costs just £8 per month, or is free to some customers, and promises minimum download speeds of 30Mbps in every room, or a £100 bill credit. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. Best advice is calling 150 from a VM landline/Virgin Mobile at 8am and going through the cancellation route & explaining you just want a pod. If it finds a potential signal-less spot, it’ll test our broadband speed to the WiFi Hub to make sure there isn’t a problem with your network. . I loose WiFi connection completely from half way down my hallway and need the signal to. Virgin Phone Switchover. Excludes broadband faults and broadband network outages. Working together with your Virgin Media hub, the pods will change your settings automatically to manage interference and make sure you’re on the best connection. Then Start the scan again. Tap Add a room, Tap the room you're in. Just so you know pods are only free if you're on the top internet package or have a volt package (O2 and virgin package) else you have to pay for the pods. Tap Add a room, Tap the room you're in. WiFi Pods and Boosters. Thanks for posting and welcome back to the community. . Hello, I'm at my wits end here trying to find out how to order a WiFi pod. Scan complete, Tap continue. AndChiron • 4 days ago. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsIf you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3). i need to order a pod. I am looking to order WiFi pods as I previously had boosters from Sky that provided full coverage. Security matters. See where this Helpful Answer was posted. Subscribe to this message's RSS feed. If it finds a potential signal-less spot, it’ll test our broadband speed to the WiFi Hub to make sure there isn’t a problem with your network. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. You need to do a scan on the connect app. On my android phone it just tells me it can't see the hu. Virgin Media Intelligent Mesh Wi-Fi Pod ReviewWatch Virgin Media Hub 5 Review to GrumpyMan's REVIEW. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you. The pods will work together with the Virgin Media Hub to create a WiFi bubble that covers your entire home, eliminating black spots in the process. Tap Start the scan. Can I. SpeedQuickStart, set up and connections. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we. Apologies for the delay in responding. I did the latter and was "accidentally" charged an extra £3/ month on top of my volt package so just make sure they don't do that if you're entitled to them. Simply plug a booster in where the wireless signal is weak and it’ll take the wireless signal from the Hub, boost it, and retransmit the signal out to all your wireless devices,. Tap Add a room, Tap the room you're in. Stay safe online. If you’re not getting download speeds of at least 30Mbps in every room with one WiFi Pod, you can request a second or third one by logging into your My Virgin Media account,. The pods can only be sent out one at a time and a minimum of 7 days apart. Security matters. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. The pods are only free for volt customers and 1gig service. Right here we go, i have one pod already succesfully ordered after scanning on the connect app, it does a great job and really. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. . See the following page for details, including how to order online via My Virgoin Media or through the Connect app. See the following page for details, including how to order online via My Virgin Media or through the Connect appHi @Zahra_m27 . If you which to go through the diagnostic process for this, I will send you a private me. From 4 tests in 3 rooms, I got download speeds of 14, 5, 8 and 15 Mbps with corresponding upload speeds of 6, 0, 1 and 6 Mbps. Thanks for your suggestion. on 24-04-2023 10:57. • Scan complete, Tap continue. The Connect App is reporting a download speed of 1 Mbps and Device capability of 433 Mbps in the back room, but the App does not have an option to order a pod. To install a mesh WiFi Pod, follow these simple instructions in our installation guide . VM will only send out one at a time, and there must be at least 7 days before ordering each one. Hi, I am a new customer. Pod will need reactivating on the New Hub - on your account so. I'm going round in circles here trying to order a WiFi Pod. Working together with your Virgin Media hub, the pods will change your settings automatically to manage interference and make sure you’re on the best connection. • View, manage and even order WiFi Pods*. I would first recommend downloading and signing into the Virgin Media Connect App to run a check on your home. Fix your broadband WiFi Pods and Boosters Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and. Basically I got offered wifi pods before but I had split ssids so they couldn't send them. Home Phone. Tap Start the scan. Account - Mobile. To change your network name and password, go to the Broadband tab, tap the menu symbol in the top right corner and tap on WiFi networks. We've also been upgraded to Volt 500, so understand we are eligible for a free Wifi Pod. QuickStart, set up and connections. On several occasions I have called virgin media to order a wifi pod, to then be told exactly what I want to hear that the tracking details will be emailed to me within 4 hours. You have to call in to order them (cant do it online) - or wait here for a VM person to respond in a day or two and they will sort the first one for you If not… you will be charged £5/month. 500. Same issue as everyone else - VM connect detects the "fair" connection (27mbs download ) but there is no way to order a pod. So I can help I will send you an invite into a private chat, please look out for the white envelope to accept. Not ideal when the Connect app only occasionally decides to recognise the hub. Re: Order Wi-Fi pods on 21-07-2022 16:00 You do have to call in to order the first one (cant do it online t- he website is borked) - or try the web-chat or whatsapp functions (that has worked for some) - or just wait here for a VM person to respond in a day or two and they will sort the first one for you . I did the latter and was "accidentally" charged an extra £3/ month on top of my volt package so just make sure they don't do that if you're entitled to them. Smart Wi-Fi Pod Support. You can call in to order them if you want to go ahead - or a VM person will respond on here in a day or two. Had Virgin Installed around August when they came to the area, was given a Hub5x with a 1gig package and told that modem mode would enable me to use my own kit that i wanted to run. All the information you need to setup your first Pod or fix an issue can be found here. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the. Did you take out Wi-Fi Max. . . If not. Router placed in best possible position. Please can you try using the Connect app again to perform the Home Scan in the area where the signal is low(est) by performing the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. With the WiFi Max pods that we do, if you are on a Volt Bundle, or the 1GB package then you are entitled to the WiFi MAx pods for free. However it will be chargeable if your on a lower tariff. Once this has been done, additional Pods can be ordered via the. Networking and WiFi. I have spent an hour looking through the VM website and I can - 5149114. While connect to WiFi, Tap I’m ready. Connect App highlighted intermittent connection and slow speeds and suggested a wifi pod. The app says I'm optimised, but I cannot find a way to order my first WiFi pod to overcome my issues. Tried to call but no go there either. Have replied to your PM and awaiting your response. We would like to show you a description here but the site won’t allow us. • Tap Add a room, Tap the room you're in. Networking and WiFi. Please have a look here. Start the Scan (do this in every room) Scan complete. The results show a few problems - it says "The device xx:xx:xx:xx:xx:x has low signal strength, please move it closer to Hub 3. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. To do this, you’ll need to wait until you receive your tracking email. Wow, so basically I will be charged up to £10 a month on top of the £110 I am already paying for basic broadband, basic TV package and a phoneline I can not use! Time to switch providers!! Please see message 2 on the following <<< pinned post >>> which details how to request the wifi pods. John. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. Tap Start the scan. However they can be chargeable depending what package you on. Manage Your Account. Browse. The app checks wifi strengh and then tries to improve the router. Very Insightful Person. Hi , Thank you for your post and welcome back to our community forums. Take a screen shot of the results. I will send a private message - watch out for the purple envelope. Networking and WiFi. SpeedHi BenHawkeye . In response to Lee_R. Despite trying to use the connect app on multiple devices (and in the same room a. No setup fee is available on all bundles, broadband & phone, and broadband only packages. I have a Volt package so should be able to get up to 3. Tap Start the scanHi, I was trying for 1hour scan my house for Wi-Fi coverage, but I can’t do it as my Wi-Fi keeps cutting off. About our help and support page. Regards. SpeedSee the following page for details, including how to order online via My Virgin Media or through the Connect app. If so, Tap Optimise. It's up to three in total depending upon coverage. And sorry that you require a pod. We can see you have managed to speak to the team since posting and the pod was discussed, we trust everything was covered during the call. The home scan feature will guide you from room to room to carry out WiFi speed tests. Hi- Could somebody please let me know how i order a WIFI Pod - Having put up with consistently with poor wifi coverage in 3 known points around the house - i have today scanned with the Connect app - One room only delivery 8mbps per second and two other rooms not even connecting "oops something has gone wrong" (all on the same. Following that if you need additional pods you can order them by logging into /my-virgin-media ,. Home Phone. Then Start the scan again. Can anyone help. Tried to call but no go there either. Please let us know if you need any further help and we will be happy to assist. TV. 0 Kudos. Please try the below steps as it should help if a Pod is needed; • Tap Start the scan. Tap Start the scan. Stay safe online. We’re so confident in this technology that we’ve launched. Not sure if you have downloaded the 'Virgin Media Connect' app, which, once installed allows you to carry out a home wifi check - room by room (and you can add rooms). The best way to get a pod order is download the Virgin Connect app, from here do a scan. a month ago. WiFi Pod ordering shambles. - 5391224. V6. Security matters. Only a button that says "Learn about Wifi pods", which goes to the "Activate Wifi Max" page. Tap Add a room, Tap the room you're in. Account - Cable. Virgin Mobile. Hey , Welcome to the community and thanks for taking the time to post your issue on the forums. This will be available via the purple envelope on the top right of this page. The connect app has shown that one of the rooms has 10Mbs wifi, which is below the 20Mbs threshold for being able to order a free wifi pod. Kind regards. I upgraded my set up and it is showing a poor Wi-Fi in an area of my house. - 5289462. All the information you need to setup your first Pod or fix an. Sorry to hear that you've been unable to order your pod via connect app. Virgin Media WiFi pods are designed for easy plug-and-play setup with the Intelligent WiFi Plus app. Technical assistance just gets an AI that assumes there's a fault. Hey Vinny66, thank you for reaching out and I am sorry you are having some issues with trying to order a pod. Reply. I would like to help you with this. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. The Virgin Media Connect app is the control unit for your WiFi. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options. Tap Start the scan. Just - 5241257. When your household is with Virgin Media and O2 you’ll get supercharged speeds, data and WiFi. on 01-07-2023 18:05. A couple parts of house have very poor signal. Hi @alela . Thank you for posting about your issues with the Wi-Fi Pod.